How Our Proven Process Inspires Client Confidence and Loyalty - Part 1

With any successful home build, everything begins with a solid foundation. 

The solid foundations our company builds aren’t just the ones we construct in the ground. We build strong foundations across the board: strong homes, strong teams, strong communities, strong bonds and a strong sense of trust with all of our clients. We approach each project with a dedication and honor to our craft along with an unwavering commitment to the core values that define and guide us and we have been doing it since 2014. 

Fine homebuilding is our lifeblood.

Our dynamic, knowledgeable team of professionals is dedicated to fulfilling our pledge of a 5-Star experience every time. We invite you to hear what our clients have to say about their experience with us through every step of our process, otherwise known as the 5 Simple Steps.

This blog post describes the first two of the 5 Simple Steps and gives real client testimonials about the process. The next blog post will include the remaining three steps and our clients’ thoughts about working with us through them. 

Step 1: Let’s Talk

In this step, an idea session, we work together with our clients to identify the scope and the estimated budget range of the project. 

When we were looking to build our dream home, we needed a builder who we trusted and one that would listen to our needs. Walking into our first meeting with Waterstone, otherwise known as the Idea Session, we didn't really have a clear idea of what we wanted to do yet. The meeting drew out things I never even thought of in terms of how I wanted to use certain spaces in the house! The "My Home Ideas" document was really helpful in preparing me for the initial meeting - I'd definitely recommend others to take a look at it before their Idea Session.

The knowledge, experience, and creativity brought to the table by the entire Waterstone team during the meeting was incredible and so helpful.

By the time we left our Idea Session, I knew Waterstone was the right builder for us - they cared about answering questions and addressing our concerns. 

It was the perfect way to kick-start our project and immediately helped me establish trust in the company and their capabilities.

Step 2: The Storyboard Process

This step is the point in the process of your project when the build and design team is selected and ideas are transformed into a preliminary schematic floor plan. 

The Storyboard Process was really exciting because this is when the project started to come to life. We reviewed our wish list with Waterstone and went through inspiration photos I had picked out ~ I was amazed at all the possibilities! 

Together, we worked to establish a more concrete scope of work. I was so impressed with Waterstone's attention to detail and their ability to provide solutions! Every time we started to feel a bit overwhelmed, their expertise and knowledge came through ~ we trusted and relied on them to guide us in the right direction and this collaborative dynamic continued throughout the entire project. Any future home we need built or renovated will only be handled by Waterstone. The trust we established is not easy to find and cannot be replaced.